Workflow & team collaboration software for enterprise request management

Priorities, managed. Quality, delivered.

Working out of a shared mailbox or spreadsheet takes up valuable time for your team — time that could be better spent on critical requests and customer communication.

What’s more, manual processes make it all too easy for urgent or priority projects to slip through the cracks.

With everything coming into Quest — your workflow management system — you finally have the ability to get an overview on all requests and assess priorities quickly. Easily flag items for time-sensitivity or unique value to the organization, without losing track of the big picture.

Never miss a critical deadline again because the request got lost in an inbox or spreadsheet.

Wide views and focused views

Sometimes you need the big picture, and sometimes you need to focus.

“My Requests” enable each member of your team to zero in on their responsibilities. Bring in assistance on complex projects or cover absences by easily adding colleagues to a request.

Quest’s “workstreams” enable team members to tailor their work, without undermining consistency across the service.

And, at any time, expand back to the macro view by seamlessly switching to comprehensive dashboards or reports.

Workflow management software gets your team collaborating like never before.

Automate your workflows & improve efficiency

What's more? Quest allows you to automate:

• your workflows through event-based business rules — no more triaging requests!
• time tracking and integration with your billing system where needed
• managing team calendars and working hours
• responding to requests through its 2 proprietary bots 

Response bot

• Machine learning powered automatic responses to FAQs
• Configurable options ensure you are in control of what is sent
• Suggestions can be made to assignees for review before sending to requestors
• Reduce time spent on repetitive requests and increase speed of responses
• Create workstream specific knowledge bases

Citation bot

• Connect to web-based resources to retrieve request content via a matching identifier
• Save valuable time by automatically handling requests for retrieving materials such as patents, dockets, and other information
• Provide instant answers or document links to requestors